Last Updated: 2-16-2025
At Trek Consultancy, we strive to provide exceptional service and ensure your satisfaction. However, we understand that circumstances may change, and refunds may be necessary. This policy outlines the terms and conditions for refunds.
1. Refund Eligibility
Refunds are applicable under the following conditions:
Cancelled Services: If you cancel a service before it has been processed or rendered.
Service Errors: If we are unable to deliver the service as promised due to an error on our part.
Duplicate Payments: In case of accidental duplicate payments.
2. Non-Refundable Services
The following services and fees are non-refundable:
Government Fees: Visa fees, embassy charges, and other government-imposed costs.
Third-Party Costs: Airline tickets, hotel bookings, and other third-party expenses.
Completed Services: Services that have already been fully processed or delivered.
3. Refund Process
To request a refund, please follow these steps:
Contact Us: Send an email to info@trekconsultancy.com with your booking details and reason for the refund request.
Review: We will review your request and notify you of the eligibility within 5 to 7 business days.
Processing: If approved, refunds will be processed within 10 to 15 business days and credited to your original payment method.
4. Partial Refunds
In some cases, partial refunds may be issued based on the following:
Cancellation Fees: Applicable fees may be deducted from the refund amount.
Service Usage: If part of the service has already been utilized (e.g., partial travel itinerary).
5. Refund Exceptions
Refunds will not be provided for:
Change of Plans: Personal changes in travel plans or preferences.
Force Majeure: Circumstances beyond our control, such as natural disasters, political unrest, or pandemics.
6. Travel Insurance
We highly recommend purchasing travel insurance to cover unforeseen cancellations or disruptions.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: info@trekconsultancy.com
Phone: +966 502411744
Address: Riyadh Capital of Saudi Arabia
